‘Minimum 4.7/5 score required’: Urban Company companions protest ID blocking

Women employees within the magnificence and spa class of Urban Company within the Delhi-NCR area have been protesting because the starting of the week after being reportedly banned from the platform for failing to keep up excessive requirements of labor.

The protesting employees say that their IDs are being continuously blocked, each briefly and completely.

Urban Company, beforehand UrbanClap, is a know-how platform providing quite a lot of providers like magnificence remedies, haircuts, therapeutic massage remedy, cleansing, plumbing, and carpentry at residence.

“Partners have been facing the issue of frequent blocking of IDs for nearly a year now. However, the problem has accelerated over the past couple of months,” INC24 reported.

The employees allege they’re blocked as a result of points equivalent to clients cancelling bookings and receiving decrease scores from customers.

Moreover, the protesting group claims that the corporate has modified the minimal score criterion. Previously, beautician companions needed to preserve a minimal score of 4.5 with a view to function on the app. They now have to keep up a minimal grade of 4.7, the report added.

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What does Urban Company say?

In response to the media stories, the corporate stated that that they had requested companions to depart as a result of they didn’t fulfil the requirements.

“We had recently asked a few partners, who were not meeting the marketplace standards despite multiple prior notices and re-trainings, to part ways with the marketplace. We continue to maintain an open-door policy and encourage dialogue with our partners. We remain committed to building a safe, high-quality home services platform.”

Gig employees’ union is available in assist

All India Gig Workers Union (AIGWU) has additionally come into the protesting employees’ assist. Calling the apply exploitative, they’ve made a number of calls for:

1. Enable all Blocked IDs

2. Abolish the apply of everlasting ID blocking

3. Eliminate a number of score techniques

4. Lower the minimal score from the present normal

5. Implementation of week off and sick depart provisions

“Partners pay a high premium to work with Urban Company- in the form of kit/onboarding fees, and monthly fees. They want to work, but they are also human! UC should really listen to their workers & strive to create humane working conditions,” AIGWU tweeted on Tuesday.