Air India launches digital journey help on WhatsApp | Here’s easy methods to use it

Air India launched AI.g, a generative Artificial Intelligence-powered digital journey assistant, on WhatsApp. This assistant goals to assist travellers with inquiries on a broad vary of travel-related subjects and provide entry to numerous options, the airline mentioned in an announcement on Monday.

“Bringing AI.g to WhatsApp is a testament to that commitment. The accessibility and immediacy of WhatsApp align perfectly with our vision for customer service – we want to be where our guests are, providing them with instant, relevant information and assistance at their fingertips, 24/7.” the airways mentioned.

About the purpose of streamlining journey for purchasers, Rajesh Dogra, Chief Customer Experience Officer, Air India mentioned, “At Air India, we’re constantly innovating to make every touch point in the travel journey seamless and delightful for our guests,”

Here’s easy methods to use it

-The chatbot seamlessly operates inside WhatsApp, serving as a beneficial help for travellers throughout a various vary of 1300+ travel-related topics, introducing a brand new avenue of visitor help for Air India.

-Air India friends can now conveniently entry real-time flight updates, baggage particulars, obtain boarding passes or e-tickets, choose seats, observe on-line buyer help inquiries, and tackle varied frequent queries by way of an easy WhatsApp chat, eliminating the necessity to contact the airline’s customer support middle.

-AI.g, the Generative AI-powered assistant, converses fluently in 4 languages: Hindi, English, French, and German. Guests can interact with AI.g by connecting via the WhatsApp quantity +91 96670 34444.

-Leveraging generative AI know-how, AI.g comprehends and responds to traveller queries in a pure and pleasant method. It repeatedly learns from unanswered questions, enhancing its effectivity and effectiveness with time.

-This streamlined automation ensures swift responses to inquiries reminiscent of bookings, baggage insurance policies, or flight modifications. “This frees up the Air India team to help with complex and value-adding interactions,” the airline mentioned it its assertion.

What is Generative AI?

Generative AI makes use of synthetic intelligence to supply recent content material throughout varied varieties reminiscent of textual content, photographs, music, audio, and movies. This type of AI operates via basis fashions, that are intensive AI fashions able to multitasking and executing numerous duties like summarisation, Q&A, classification, and extra. These fashions possess adaptability for particular functions with minimal coaching, usually requiring solely restricted instance information.

The performance of generative AI entails an Machine Learning (ML) mannequin learning human-generated content material inside a dataset to know patterns and connections. Using these discovered patterns, the mannequin then generates novel content material.