Emirates Deploys 20,000 Apple Products to Transform Inflight Services

Renowned for its dedication to cutting-edge expertise and innovation, Emirates has launched a brand new technique referred to as ‘One Device’ leveraging Apple merchandise, whereby all 20,000 Emirates Cabin Crew obtain iPhone 13 or iPad Air configured with {custom} Emirates apps to enhance and streamline passenger service onboard, in addition to enhancing the general crew expertise.

Emirates has already invested greater than AED 32 million into the initiative and commenced giving out Apple units one yr in the past. Today, greater than 7,000 Emirates crew members use iPhone throughout 450 every day flights within the world community. In the approaching months, an extra 5,000 cabin crew will obtain iPhone and iPad that includes new apps and options that construct on the profitable deployment.

Emirates in-house Service Delivery and IT groups performed an in depth consumer analysis marketing campaign with cabin crew earlier than designing and constructing a spread of native, custom-built apps to revamp the consumer expertise for cabin crew and to make sure passengers obtain the world class service expertise anticipated from Emirates. Feedback thus far reveals that Apple merchandise are empowering cabin crew to really feel higher ready at work and enabling them to supply extremely personalised service to passengers.

Custom-built functions embrace an app to enhance the inflight meal order-taking course of in Business Class, guaranteeing swift and exact service and permitting cabin crew to see every passenger’s profile and Skywards standing. Another app ensures cabin crew can entry up-to-the-minute roster and flight info, view seat modifications and upgrades, and an outline of which cabin crew are onboard. By offering a 360-degree view of passengers, Emirates cabin crew can entry essential real-time info and are geared up with the instruments they should carry out at their finest, personalising every buyer’s expertise to an unprecedented diploma, even offering info corresponding to eating and drinks preferences and onboard loungewear sizes – if used on prior flights.

The One Device initiative additionally enhances cabin crew efficiency and security requirements by guaranteeing they will entry 24/7 assist globally, together with a staff of specifically educated consultants at Emirates Dubai hub, in addition to through Apple Support. Enhancing security onboard, cabin crew can test official processes at any time, through remotely up to date operational manuals and use One Device as a platform for steady training by means of micro-learning. Emirates Cabin Crew are permitted to make use of the iPhone for private use and their personal information is protected.  

Apple merchandise assist the demanding working surroundings of Emirates cabin crew with many functionalities together with quick charging, an prolonged battery life, light-weight design, and premium construct high quality. Additionally, Apple’s trade main safety protects buyer and cabin crew info, defending each the visitor and worker’s privateness by leveraging the safety constructed into the machine, authenticating consumer identification with safe Face ID, and eradicating the flight info as soon as the journey is accomplished.

The rollout of One Device has been supported by an in-person expertise zone at Emirates Headquarters in Dubai, a 24/7 one-stop-shop for cabin crew to question {hardware} and working software program points, entry Emirates software assist, fulfil their machine accent wants and extra.